![]() ![]() ![]() That is a significant amount of time and I’m sorry it was that extensive. I know that Carbonite is undergoing some revamps in the customer support experience and should have some changes coming soon but it doesn’t help that you need that help now. If it was important, you would have more people answering the phone! And please stop telling me my call is important to you. The wait time is EIGHTY SIX MINUTES! I want to support these products, but if you are going to treat your customers so badly, I am going in search of an alternate backup solution. Oh, just to pour salt on these wounds, I tried calling today. From what I remember my backups just kicked in after that once I’d signed in. I did have to uninstall and reinstall and I did get the connecting server for a bit. Is there a way to get it to just continue?Įither I was lucky or you’ve been really unlucky (or both!) I either have to download all the files, or start a new backup to continue, other wise Carbonite is not “active” on this machine, which is basically just a migration of the previous machine to a new box. just stupid!Īnd if I do not pick one of these options, I cannot continue. Why is there not a third option: Continue to backup? I just want my backup to continue since the cloud already has 90% of all these files, and I would rather not start backing them all up again, which over the network, can take weeks for a 2 TB drive. EXCEPT: Most of these files are what are on the machine. I am now given two choices: I can recover all my old files to my new machine, which I do not need to do, or I can start a new backup, which will delete all my previous files in 30 days. Update: after 45 minutes, it finally finished. This is just said for what used to be such a good product. It has been stuck on “Connecting to the registration server” now for over 25 minutes. Clicked on the download button and then ran the installer. If this were my product, I would argue a very poor UI on both product and website. If I cannot figure it out, how does a non-technical person figure this out? No wonder the wait times are 86 minutes. Still says disabled.īut did you have to uninstall the app which is already on the computer first and reinstall? I guess I can try that.Īnd that “move” wants me to restore first before proceeding but I do not wan to restore, I just want to continue backing up on this new computer. Otherwise, hopefully Tyler or someone will have an idea or point you in the right direction.
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